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GLOSSARY

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The ISO 9000:2000 family

ISO 9000:2000 - Quality management systems - Fundamentals and vocabulary:

a starting point for understanding the standards and the fundamental terms and definitions used in the ISO 9000 family.

ISO 9001:2000 - Quality management systems - Requirements:

it is the requirement standard to assess the ability to meet customer satisfaction.

ISO 9004:2000 - Quality management systems - Guidelines for performance improvements:

provides guidance for continual improvement of quality management system to benefit all interested parties.

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